Refund and Cancellation Policy – Indian Diecast Hub
Our Hassle-Free Refund and Cancellation Policy
At Indian Diecast Hub, your satisfaction is our priority. We aim to provide an exceptional shopping experience and a seamless resolution process if our products or services fall short of your expectations.
Cancellation Policy
Once an order is placed, it is immediately prepared for dispatch to ensure speedy delivery. Cancellations are not allowed once the order is processed. We recommend double-checking your selection before confirming your purchase.
Exchange Policy
We carefully curate our product listings with accurate details to help you make informed decisions. If you have questions or need additional information before purchasing, feel free to contact us. However, exchanges are not permitted after the order is placed.
Refund Policy
We offer a simple and transparent refund process:
- Damaged or Tampered Packaging: If the product arrives with visibly damaged or tampered packaging, please report the issue immediately.
- Opened Products: Refunds are not available for products that have been opened or unboxed unless the packaging indicates tampering upon delivery.
We strive to provide detailed product descriptions to minimize any discrepancies and ensure you receive exactly what you expect.
Manufacturer Support for Defective Items
For manufacturing defects, we recommend contacting the manufacturer or importer directly for specialized assistance. Their expertise ensures a quicker resolution to your concerns. Contact details for manufacturers are typically provided with the product.
Damaged During Transit
If you notice any visible damage to the outer packaging upon delivery, we strongly advise not accepting the package. Once accepted, we cannot process claims for transit-related damages.
Dispute Resolution
In the rare instance of disputes, our dedicated team in Chennai, Tamil Nadu, is here to assist. We prioritize your satisfaction and will work with you to resolve any concerns promptly.
Contact Us
Have questions or need assistance? Our friendly support team is here to help! Reach out to us at sales@indiandiecast.com for a quick and efficient response.